Shipping & Handling
We normally ship within 24 hours and the shipping can take up to 7 business days outside Germany (2-4 days inland). Standard shipments (without tracking) outside Germany can take up to 12 business days, and sometimes even longer (3-4 weeks) especially around Christmas.
Here is an example of our shipping prices for books:
Shipping to Germany:
1-4 book: € 3.90 (with tracking)
order over € 80: FREE with code FREE80
Shipping to Switzerland:
1 book: € 5.30 (with tracking: € 8.90)
2 books: € 7.90 (with tracking: € 9.90)
order over € 80: FREE with code FREE80
Shipping to Europe:
1 book: € 4.90 (with tracking: € 7.90)
2 books: € 6.90 (with tracking: € 9.90)
order over € 80: FREE with code FREE80
Shipping to the rest of the World:
1 book: € 10.90 with tracking
2 books: € 13.90 with tracking
order over € 80: FREE with code FREE80
Means of payment
You can pay with Paypal, credit card, Apple Pay, Google Pay, Shop Pay, Sofort, Klarna, Ideal, eps and Bankcontact.
You can also pay with TWINT on a swiss bank account. You will receive our details after you have placed your order. Please make the payment during the following 3 days otherwise your oder might be cancelled, don't forget to add your order number.
Taxes
For orders within the European Union, VAT is included in the Price.
For orders outside the European Union, it is generally "tax free export delivery". Depending on the country, there might also incur other import taxes. Please check with your local customs regarding the fees.
Buyers are responsible for any customs and import taxes that may apply. Sellers aren't responsible for delays due to customs.
Return & Refunds
If you’re not happy with what you have ordered, you can send the items back within 14 days of placing the order and get a refund. The product must be undamaged. Shipping costs can’t be refunded.
We pack our items carefully to make sure they’re sent off properly. Should you nevertheless receive damaged goods, please notify us at order@joliat.net and send a picture of the damage. You will receive a new product (if still available) or a refund.